Refund policy

Refunds

We do not offer cash refunds but we will provide exchanges to make sure you are 100% satisfied with your Sandy Soul product and experience!

Exchanges

We have a 15-day exchange policy, which means you have 15 days after receiving your item to request an exchange.

To be eligible for a exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start an exchange, you can contact us at exchange@sandysoul.ca If your exchange is accepted, you will be responsible for return postage, and once received and inspected, the new item will be sent. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at exchange@sandysoul.ca

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.